US CIO Office - Director Operations Strategy Job at Royal Bank of Canada, Jersey City, NJ

  • Royal Bank of Canada
  • Jersey City, NJ

Job Description

Job Summary

Job Description

What is the opportunity?

As the Director, US CIO Office Communications, you will provide executive communications support to RBC senior leaders and their businesses, with a focus on Consolidated US Operations (CUSO). You will work closely with partners in all RBC US locations (NJ/NY/MN/GA) and Toronto to deliver a coordinated communications approach that supports the business’ strategic tech priorities and regulatory obligations. This includes leading internal communications and employee engagement activities, providing support related to issues management, and developing and executing strategic media plans and tactics. The US CIO Office Communications Director will be a key contributor in collaborating with stakeholders from across the organization to create effective and consistent internal and external reporting materials.

What will you do?

  • Lead in creating, developing, and executing internal and external communications materials and plans for the US CIO Office, focused on the firm’s Consolidated US Operations, serving as a strategic advisor to senior leadership and aligning with business goals and regulatory obligations.
  • Enhance and protect the reputation of the US CIO Office and RBC through innovative and differentiated internal and external communication and materials.
  • Work closely with colleagues in RBC US locations (NJ/NY/MN/GA) and Toronto to ensure an effective and coordinated communications approach across the CUSO.
  • Mitigate issues as they relate to our CUSO by developing communications strategies and statements (personnel, regulatory).
  • Run point on US CIO Office communications and announcements.
  • Keep up with industry trends and best practices in presentation design and corporate communication.

What do you need to succeed?


  • 8+ years of relevant corporate communications experience within the financial services or banking industry and have had regulatory communications exposure
  • Experience in technical writing with the ability to understand and translate technical concepts and strategy into communications deliverables
  • Significant experience in creating and refining presentations and materials for senior executives, regulators and board meetings
  • Expert in Excel, SharePoint, and PowerPoint
  • Prior experience working with technology focused teams
  • Exceptional writing and editing skills


  • Media relations experience within financial/banking industry
  • Experience with digital communication, social media strategy, and online reputation management
  • Prior experience with JIRA or similar tools

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
  • Continued opportunities for career advancement
  • World-class sales training, coaching, and development opportunities
  • Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
  • Opportunity to achieve great success and grow your career with RBC

The good-faith expected salary range for the above position is $160,000 - $250,000  depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs.  This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

·       Drives RBC’s high performance culture

·       Enables collective achievement of our strategic goals

·       Generates sustainable shareholder returns and above market shareholder value



Job Skills

Business Communications, Crisis Management, Decision Making, Executive Communications, Executive Leadership, External Communication, Industry Knowledge, Industry Trends, Internal Communications, Multi-Level Communication, Office Communication, Oral Communications

Additional Job Details




Jersey City


United States of America

Work hours/week:


Employment Type:

Full time



Job Type:


Pay Type:


Posted Date:


Application Deadline:


I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Job Tags

Full time, Flexible hours,

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